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Passenger Conduct Guidelines for a
Safe and Comfortable Journey

At Crown Cabs, we’re dedicated to ensuring a safe and pleasant experience for everyone —our drivers and passengers alike. To help us maintain a respectful and secure environment, we ask that all passengers observe the following guidelines when using our services:

 

 1. Respect Your Driver

  • Crown Cabs drivers are trained professionals here to provide you with a safe, comfortable journey. Please treat them with respect and kindness.

  • Aggressive or abusive language or behaviour is never acceptable. Remember, everyone deserves to feel safe at work.

 

 2. Mindful Communication

  • Communication is key to a smooth journey. If you have any specific requests, feel free to let your driver know politely.

  • Please avoid loud conversations, strong language, or disruptive behaviour, which can be distracting and uncomfortable for the driver and other passengers.

 

3. Keep Personal Belongings in Check

  • Ensure that your belongings are kept secure and do not block pathways or cause discomfort for anyone in the cab.

  • In case of an emergency, having clear pathways allows for a swift and safe exit.

 

 4. Follow Safety Instructions

  • Crown Cabs drivers may provide safety instructions at the start of your journey or when necessary. These instructions are intended to protect everyone’s wellbeing.

  • Please follow your driver’s guidance regarding safe entry, exit, and general conduct during your trip.

 

 5. No Drugs or Alcohol Consumption

  • Consuming alcohol or using drugs while in the cab is strictly prohibited. These activities can compromise safety, lead to erratic behaviour, and put others at risk.

 

 6. Keep Calm in Case of Delays

  • Traffic and delays are sometimes unavoidable. We appreciate your patience during these times, as our drivers always prioritise your safety and follow the best possible routes.

 

 7. Physical Contact and Personal Boundaries

  • Physical contact with the driver is unacceptable. Please maintain personal boundaries to foster a comfortable environment for everyone.

 

Why These Guidelines Matter

By following these simple guidelines, you contribute to a safe, respectful, and welcoming environment within Crown Cabs. This makes each journey smoother and helps prevent misunderstandings, aggression, or other issues that can arise from poor conduct.

 

Thank you for helping us make Crown Cabs a reliable, friendly, and safe choice for all.

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